WebMar 10, 2024 · March 10, 2024 InfallibleTechie Admin. Check the below options to Clear/Remove/Clean PSR (Pending Service Routing or PendingServiceRouting) records in Salesforce. Option 1: Remove the Routing Configuration from the queue. This will delete all the Pending Service Routing records associated with it. Option 2: WebApr 10, 2024 · The object-number identifies the tracked object and can be from 1 to 500. The interface interface-id is the interface being tracked. Step 4. delay { object-number up seconds [down seconds] [up seconds] down seconds} (Optional) Specifies a period of time in seconds to delay communicating state changes of a tracked object.
PendingServiceRouting records don
WebDec 4, 2024 · Create a Pending Service Routing record with the below fields to route the Work to the specific Agent using Omni-Channel. PreferredUserId: Agent Id (User Id) to … WebMar 10, 2024 · Check the below options to Clear/Remove/Clean PSR(Pending Service Routing or PendingServiceRouting) records in Salesforce. Option 1: Remove the Routing … the ceylon noritake
Re-Queue OmniChannel Work - Medium
WebDec 15, 2024 · PSR (PendingServiceRouting) is a Salesforce object that gets created when work is routed using Omni-Channel. PSR is a transient object that contains routing information about a work item that is in the midst of being routed. In most scenarios, the system automatically creates the object; in a few scenarios (like when using skills-based … WebPendingServiceRouting[] pendingworkitems = new List(); ... There should be a routing preferences setup panel, where admins can determine, by object, by record type, how they want records to be routed. The default of using queue time makes much less sense than using case case. Expand Post. Like; WebNov 26, 2024 · 1. Enable Skills-Based Routing. 2. Setup Skills. 3. To determine the Skill dynamically, I am using the below Custom field. 4. Service Resource record for an Agent. 5. the ceyleib people